
Locks, keys and doors reward a little attention. A drop of the right lubricant, a spare key in a sensible place, a rekey when someone moves out. The advice here covers those small habits and the bigger decisions, like choosing between mechanical and electronic locks.
- Bulletin 1Master Key System Design: questions about the priceThe existing chart is the starting point rather than a blank page. Doors that move to a new department are reassigned within the existing hierarchy where the cylinders and platform allow it, and only the affected levels…Read
- Bulletin 2Deadbolt Installation: step by stepA deadbolt installation is also the moment to sort out keys. The new cylinder can be pinned to match the key you already use, so the household stays on one key, or set to a fresh key if you would rather retire whatever…Read
- Bulletin 3Spare Car Key Duplication: preparing for the visitA car sits at the cottage all season, and the only key to it lives on a ring three hours away in the city. Every visit begins with the same small worry about whether that ring made it into the right bag.Read
Let's clear a few things up

Lockout Services
If my key is lost, will I leave with a working key?
Yes, one way or another. If you choose to rekey, the cylinder is set to a new combination and fresh keys are cut for it on the spot, usually two or three, and tested in each door they should open. If you prefer to keep the existing pinning, a new key can be cut to the lock's code or by decoding the cylinder. Either way you are not left relying on a key that is somewhere else. Home Lockout Service
We need to open for customers. How do you sequence the visit?
Entry comes first and repairs second. Once authority is confirmed the door is opened, staff go in and start their routine, and the locksmith turns to the cause: extracting a broken key, rekeying for a lost one, re-springing a deadlatch or lifting a dropped door. Anything that can wait for a quieter hour, such as rekeying interior doors, is offered as a return visit so the shop floor is not blocked while it trades. Business Lockout Service
Is a broken key a sign the whole lock is worn out?
Sometimes, and the visit answers it. A key that failed from its own fatigue in a clean, smooth cylinder says nothing against the lock. A key that broke because the pins were worn flat, the cap had loosened or the keyway was full of grit says the cylinder needs a service or a rekey. One that broke in a corroded, pitted plug is telling you the lock is due for replacement. Broken Key Extraction
My car was stolen with the garage remote and a house key inside. What now?
Treat it as two exposures. The house key is handled by rekeying every lock it fits. The remote is handled at the garage door opener: its memory is erased so every old remote stops working, and new remotes are programmed. If the car had your address on its paperwork, do both before anything else. A locksmith can rekey the doors and, on many openers, clear the remotes during the same visit or show you the learn button on the motor unit. Break-In Damage Lock Repair

Change or Rekey Locks
How often should locks be rekeyed?
There is no calendar for it. What matters is who holds a key, not how many years have passed. Think about it when occupancy changes hands, when someone who had a key no longer needs one, or when a ring goes missing along with something that shows where you live. Between those moments a well-kept cylinder may need no scheduled care, and when it does, use whatever that cylinder's maker specifies. With the doors already on one recorded system, any repeat is a short piece of work. Lock Rekeying
I just moved in. Should the new deadbolt be keyed to a new key?
It is a good moment for it. Nobody knows how many copies of a previous owner's key exist, so pinning the new bolt, and the rest of the exterior doors, to one fresh key retires all of them at once. Lock manufacturers list a move as one of the main reasons to rekey. You come away with a known number of keys, each tested in every door it is meant to open. Deadbolt Installation
Is there anything different about steel or fibreglass doors?
The lock hardware is the same; the door construction changes the method. Steel and fibreglass doors have a wooden or composite block inside the lock stile, and existing bores are used wherever possible. Where a new deadbolt must be added, the locksmith drills with a jig and bits suited to the skin so the hole is clean and square, and fits an edge plate designed for that door. Insulated doors also move less with humidity, so alignment tends to hold well. Lock Replacement & Upgrade
How long does servicing a mortise lock take?
A single entry lock that needs cleaning, springs and a strike adjustment is generally done in one visit of an hour or two. Filing a bit key adds bench time, and a set of interior latches is longer simply because there are more of them. A case that needs a part fabricated, or a replacement case that has to be ordered to size, may mean a second visit; the locksmith says so at the assessment. Vintage Mortise Lock Service

High Security Locks
What is a relocker, and does it change how the safe is opened?
A relocker is a small device inside some safes built to jam the bolt work until a trained technician services it, if the case is drilled in the wrong spot, dropped, or exposed to fire, as a defence against forced entry. If one has tripped, the fix is mechanical: freeing or replacing the relocking mechanism, rather than another attempt at the combination. Recognizing a tripped relocker early changes the plan from the first visit rather than after several failed attempts. Safe Opening & Combination Change
Can a safe be concealed inside a closet or behind a panel?
Yes, provided the spot chosen still allows full anchoring and enough clearance for the door to swing open completely. A closet floor, the back of a built-in cabinet, or a recessed wall cavity can all work, though each limits the size of unit that will actually fit and reach the anchor points properly. Balancing concealment against how often the safe gets opened is worth discussing before a spot is chosen. Safe Installation & Servicing
Do I need to replace my whole deadbolt or just the cylinder?
It depends on what you have. If the deadbolt is a good heavy unit that throws a full inch into a proper strike, a high security cylinder can replace the ordinary one and the rest stays. If the deadbolt is light, worn or throws a short bolt, a new graded deadbolt with a hardened bolt is the sensible base and the high security cylinder goes into that. The assessment tells you which, door by door. High Security Locks

Commercial Locks
What is a master key system and does a small business need one?
In a master key system each lock accepts its own change key and also a master key above it, so a manager carries one key while staff carry keys that open only their own doors. Small businesses with three or four doors often manage without one. A master earns its place once there are several rooms with different people in them, or several locations, and the owner would otherwise carry a ring of keys. Commercial Rekeying
How is accountability maintained when several people hold different levels of keys?
Through the chart and issuance log rather than memory. Each level is tied to named roles or people, each key is marked to reflect its level rather than the door it opens, and any change of hands is recorded with a signed receipt. That record names every authorized holder for a door, though it can only account for a key that was never copied, loaned or picked up by someone outside that list. Master Key System Design
Is a keypad code as secure as a card or fob?
A keypad code needs no card to lose, but a code shared among several people is effectively no longer individual, and a forgotten code left active is a common weak point. A card or fob tied to one named person avoids that particular issue, since it is switched off individually rather than reset for everyone at once. Many businesses use a code for general areas and a card wherever entry needs to be traceable to one person. Access Control Installation
How high should the crossbar or touchpad be mounted?
Exit-device makers publish a mounting range for their own models, and in practice a crossbar or touchpad sits no higher than about 1200 mm above the finished floor. The locksmith sets the hardware inside the maker's range and below that ceiling, allowing for anyone in the space who needs a lower reach, a wheelchair user or a shorter staff member among them. Panic & Exit Hardware

Car Keys
The whole car is dead, not just the fob. Can you still open it?
Yes. When the interior lights, horn and remote are all silent, the car's own twelve-volt battery has run flat, and the fob has nothing to talk to. The door is opened through the mechanical cylinder or with a wedge and reach tool; loose or corroded connections and other faults can look the same as a dead battery, so it is checked and confirmed safe before a jump pack brings the car back to life. If the battery will not hold a charge, you will know before the locksmith leaves. Car Lockout Service
Which documents count as proof of ownership?
Government photo identification plus the vehicle permit issued by ServiceOntario, the green ownership showing the VIN, is the usual pair. An insurance slip or a lease agreement in your name also works. For a company vehicle, a work order or letter from the fleet manager naming the VIN covers it. If you bought the car days ago, bring the bill of sale and the signed permit until the transfer is done. Car Key Replacement
How long does making a spare car key usually take?
The time depends mainly on the key system rather than the blade. A plain mechanical key can often be duplicated within one visit, without extra electronic work. A transponder or remote-head key adds a cloning or programming step, done off the vehicle when the chip supports it and through the vehicle's own diagnostic port when it does not, with the diagnostic route usually taking longer. The locksmith can usually say which category your vehicle falls into once the make, model and year are known, before the appointment starts. Spare Car Key Duplication
How many fobs can be registered to one vehicle?
This depends on the manufacturer, since each vehicle's memory has a set limit built in, commonly enough for several drivers plus a spare. The visit checks how many the specific vehicle allows and how many are already registered, so a household adding another driver knows whether there is room before a new fob is ordered. Key Fob Programming